Privacy Policy - Bitcoinsensus

1. Introduction

At Bitcoinsensus, protecting your personal data is a top priority. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws. By using our services, you agree to the terms of this Privacy Policy.

2. Who We Are

The data controller responsible for your data is:

Bitcoinsensus
Baitwater Marketing Management LLC
305-521, Khalid Shaban, Al Garhoud, Dubai, United Arab Emirates
Email: privacy@bitcoinsensus.com

3. Data We Collect

We collect and process the following categories of personal data to deliver, improve, and personalize our services:

3.1 Personal Information

Data provided directly by you during registration, sign-up, or other interactions, including:

Full name
Email address
Phone number
Discord username or other platform identifiers (e.g., Telegram username)

3.2 Account Information

Information related to your account and preferences, such as:

Username and encrypted password
Profile preferences (e.g., language, notification settings)
Account activity logs, such as login timestamps and last activity

3.3 Payment Information

For purchases, subscriptions, and other transactions, we may collect:

Payment method details (e.g., last four digits of your credit/debit card)
Billing address (if applicable)
Transaction IDs and timestamps
Subscription history, including renewals and cancellations

3.4 Technical Data

Data automatically collected when you access our website or platform, such as:

IP address and geolocation data (approximate location derived from IP)
Browser type, version, and settings
Operating system and device type (e.g., mobile, desktop)
Unique device identifiers (e.g., UUID, MAC address)
Referring website or application (if you arrived via an external link)

3.5 Behavioral and Usage Data

We collect data about how you interact with our platform to improve user experiences and optimize features:

Pages visited, time spent on pages, and exit pages
Clickstream data, such as navigation paths and click interactions
Features used and frequency of use (e.g., accessing trading content, visiting the community forum)
Engagement metrics with videos, courses, or other educational content

3.6 Marketing Data

Data collected through marketing campaigns and user engagement tracking, including:

Newsletter subscription preferences
Engagement with email communications (e.g., open rates, click rates, and link interactions)
Participation in promotions, contests, or giveaways
User segmentation data for targeted campaigns (e.g., audience categorization by preferences or activity level)

3.7 Exchange API Integration and UID Data

If you choose to connect your exchange account to our platform via your Unique Identifier (UID), we may collect and process additional data provided by the exchange’s API. This data is shared by the exchange and may include:

Trading Data: Information such as deposit amounts, withdrawals, and trading volume.
Performance Metrics: Data related to executed trades, transaction history, and account performance.
Account Activity: Status updates from the exchange (e.g., account activity or inactivity).

Purpose:
This data enables us to provide enhanced insights and personalized services, including:

Offering detailed reports and analysis based on your trading activity.
Delivering tailored recommendations or educational content relevant to your trading patterns.
Helping you track your trading performance and identify trends.

Consent and Control:

By connecting your exchange account to our platform, you explicitly consent to the collection and processing of this data as described in this policy.
You can revoke access or disconnect your UID at any time through your account settings or by contacting us directly.

Data Security:
We prioritize the security of your exchange data by:

Using encrypted channels for data transfer.
Restricting access to authorized personnel only.
Storing UID-related data securely and not sharing it with unauthorized parties.

3.8 Feedback, Testimonials, and User-Generated Content

We collect and process user-generated content shared on our platform or in associated community spaces (e.g., Discord) to enhance our services and promotional efforts. This includes:

Feedback provided through surveys, emails, or other forms.
Testimonials shared voluntarily, including text, images, or videos.
Content shared in our community groups, such as Discord, including messages, comments, or other media.

How We Use This Data:

Content shared by users may be used for:

Improving our platform and services.
Marketing and promotional materials, including advertisements, social media posts, or newsletters.
Community engagement, such as showcasing success stories or helpful contributions in other groups.

3.9 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform, analyze user behavior, and improve our services. These technologies allow us to collect information about your interactions with our website and services, including:

User Session Data: Information about your login sessions, session duration, and activity during your visit.
Unique Identifiers: Unique codes assigned to your browser or device to distinguish you from other users.
Engagement Metrics: Data about how you interact with our platform, such as clicks, downloads, and time spent on pages.

3.9.1 Analytics and Tracking Tools

To better understand how users interact with our website and services, we use third-party analytics tools, such as:

Google Analytics: Collects data about website traffic, user navigation paths, and interactions. This data helps us identify trends and improve platform functionality.
Mixpanel: Tracks user behavior and engagement to optimize features and provide personalized experiences.

These tools may collect information such as:

Pages visited, time spent on each page, and links clicked.
Device and browser type.
General location data derived from your IP address (anonymized wherever possible).

For more information about how these tools process data, please refer to their respective privacy policies.

3.9.2 Advertising and Retargeting Cookies

We may use cookies to deliver targeted advertisements and retarget users who have previously interacted with our platform. These cookies help us:

Show relevant ads on other websites or platforms.
Measure the effectiveness of advertising campaigns.

Advertising and retargeting services may include:

Google Ads: For personalized ads based on your platform activity.
Social Media Pixels: Such as Facebook Pixel, to track conversions and retarget users on social media platforms.

3.9.3 Managing Cookies and Tracking Preferences

You can control how cookies and tracking technologies collect your data by:

Adjusting your browser settings to block or delete cookies.
Using tools like the Google Analytics Opt-out Add-on.
Managing your preferences through our cookie consent banner or settings.

Please note that disabling certain cookies may limit your access to some features or functionalities on our platform.

3.9.4 Purpose of Data Collection Through Cookies

The data collected through cookies and tracking technologies is used for the following purposes:

Performance Monitoring: To understand how users interact with our website and identify areas for improvement.
Personalization: To deliver content tailored to your interests and preferences.
Marketing and Retargeting: To show you relevant ads and offers based on your activity.
Security and Fraud Prevention: To detect and prevent fraudulent activity on our platform.

3.10 Social Media Data

If you engage with us on social media platforms or through integrations, we may collect:

Public profile information (e.g., username, profile picture, followers)
Interaction data (e.g., likes, shares, comments)
Messages sent to us via social media platforms
Social media engagement statistics (e.g., click-throughs, impressions)

3.11 Location Data

Data about your approximate location may be collected to:

Customize content based on your region
Comply with regional regulations (e.g., GDPR compliance notifications)

Location data is typically derived from IP addresses and is not precise unless explicitly provided by you (e.g., entering your address).

3.12 Voluntary Survey and Research Data

If you participate in surveys, studies, or beta-testing programs, we may collect:

Your responses to survey questions
Preferences or feedback about new features or content
Contact information for follow-ups (if you provide it)

3.13 Communication Data

We may collect data from your interactions with our support team or communications, including:

Content of emails, chat messages, or phone calls
Support tickets and resolutions
Technical logs and diagnostic data for troubleshooting purposes

4. How We Collect Your Data

We collect data through:

Direct Input: When you register, subscribe, or provide feedback.
Automated Technologies: Cookies, tracking scripts, and analytics tools.
Third-Party Sources: Social media interactions, payment processors, or surveys.

5. How We Use Your Data

We use your personal data to provide and improve our services, communicate with you effectively, and ensure compliance with legal and security obligations. Below are the specific purposes for which we process your data:

5.1 Service Provision

We process your data to:

Create, verify, and manage your account.
Provide access to platform features, services, and content.
Facilitate transactions, subscriptions, and payments.
Maintain the functionality and reliability of our platform.

5.2 Communication

We use your data to communicate with you via various channels, including email and support systems, for purposes such as:

Sending transactional emails, including account updates, password reset instructions, and notifications about platform changes.
Responding to your inquiries, resolving issues, and providing customer support.
Sending reminders about incomplete account setups, subscription renewals, or pending actions.

5.3 Marketing and Promotions

With your consent, we use your data to:

Send newsletters, special offers, and updates about our services.
Share user testimonials, feedback, or success stories for promotional purposes.
Deliver targeted marketing campaigns based on your preferences or engagement history.
Notify you about community events, contests, and giveaways.

Note: You can opt out of marketing communications at any time by adjusting your preferences in your account settings or clicking “unsubscribe” in emails.

5.4 Analytics

We use analytics tools to:

Understand user behavior, engagement, and preferences on our platform.
Optimize platform features, navigation, and design for better user experiences.
Improve the delivery and relevance of content, such as trading setups, news articles, or educational materials.
Measure the effectiveness of marketing campaigns and promotional efforts.

5.5 Compliance and Security

To ensure the safety and legality of our operations, we process data to:

Monitor for fraudulent or suspicious activities on the platform.
Protect your account from unauthorized access or misuse.
Comply with legal and regulatory obligations, including financial reporting, consumer protection, and data retention laws.

5.6 Personalization

We may use your data to tailor your experience on our platform by:

Recommending content, features, or services based on your activity and preferences.
Customizing email communications to match your interests.
Delivering relevant advertisements or promotions.

5.7 Research and Development

To enhance our platform and introduce new features, we may use data to:

Conduct surveys, beta tests, or user research to gather insights.
Analyze trends and feedback to develop and improve services.
Test and optimize new tools or functionalities.

5.8 Additional Uses

In cases where we need to process your data for purposes not listed above, we will notify you and, where necessary, seek your consent before proceeding.

6. Cookies and Tracking Technologies

6.1 Types of Cookies

Essential Cookies: Enable core platform functionality
Analytics Cookies: Measure site usage and performance
Marketing Cookies: Deliver targeted advertisements

6.2 Managing Cookies

Users can manage cookie preferences via browser settings or through the Cookie Settings.

7. Legal Basis for Processing

We process personal data under the following legal bases:

Consent: Marketing communications and optional features
Contractual Necessity: To provide services you’ve requested
Legitimate Interests: Platform improvement and security
Legal Compliance: Regulatory requirements

8. Data Sharing

We share your personal data with third-party service providers, partners, and other entities to enhance our services, support our operations, and meet legal obligations. Below are the details of the types of third-party tools and services we may use:

8.1 Third-Party Processors

We work with various third-party processors who act on our behalf to facilitate and improve our services. These processors are contractually obligated to protect your data and use it only for the purposes defined in this Privacy Policy. These may include:

Payment Providers:
For processing secure transactions and preventing fraud. We may share limited personal data such as your email address, transaction history, and payment details.
Email Platforms and CRM Tools:
To manage newsletters, promotional emails, and user interactions. This includes data like email addresses, engagement metrics, and user preferences.
Analytics Providers:
To track and analyze user behavior and platform performance, we share anonymized or aggregated data such as browsing patterns, device information, and usage trends.
Advertising and Retargeting Platforms:
For delivering targeted advertisements and marketing campaigns, we may use tools such as Google Ads, Facebook Ads, or other advertising platforms. Data shared may include cookies, browsing behavior, and email addresses for audience targeting.
Social Media Platforms:
If you engage with our content on platforms like Discord, Twitter, or Instagram, these platforms may process your data in accordance with their privacy policies. We may also use these platforms for advertising purposes.
Marketing Automation Tools:
To automate and personalize marketing campaigns, we may use tools like HubSpot, Mailchimp, or similar platforms, which process user preferences, engagement data, and behavior patterns.
Customer Support and Chat Tools:
To assist with user inquiries, we use third-party tools for support tickets, live chats, or chatbots. These tools process your contact information and the content of your support requests.
Cloud Storage and Hosting Providers:
Your data may be securely stored and managed on cloud-based platforms to ensure reliable access and backups.
Feedback and Testimonial Tools:
For gathering and displaying user feedback, we use services like EmbedSocial or similar platforms to collect testimonials or reviews.
Google: https://policies.google.com/technologies/ads
Meta: https://www.facebook.com/privacy/policy/
X: https://x.com/en/privacy
Reddit: https://www.reddit.com/r/privacy
Discord: https://discord.com/privacy
Microsoft Clarity: https://clarity.microsoft.com/terms
Stripe: https://stripe.com/en-pl/privacy
Cookiebot: https://www.cookiebot.com/en/privacy-policy/
Itterable: https://iterable.com/trust/privacy-policy/

9. Data Retention

9.1 Retention Periods

Account Data: Retained until account deletion
Marketing Data: Retained until you unsubscribe
Feedback: Retained until removal is requested

9.2 Deletion Requests

10. Your GDPR Rights

You have the right to:

Access: Request copies of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request data deletion (“right to be forgotten”)
Restriction: Limit data processing in certain situations
Portability: Transfer data to another service
Objection: Object to processing based on legitimate interests
Withdraw Consent: Revoke consent for optional features

To exercise your rights, contact privacy@bitcoinsensus.com.

11. Security Measures

We use industry-standard security protocols to protect your data:

Encryption: Securing data in transit and at rest
Access Controls: Restricting access to authorized personnel
Monitoring: Regular audits and threat detection systems

12. Children’s Privacy

Our services are not intended for users under the age of 16. If you believe we have collected data from a minor, contact us for immediate removal.

13. Complaints and Dispute Resolution

If you have concerns about our handling of your data, you may contact your local Data Protection Authority (DPA).

14. Updates to This Policy

We may update this policy to reflect operational or legal changes. Notifications will be provided via our platform.

15. Contact Information

For questions about this Privacy Policy:
Email: privacy@bitcoinsensus.com
Address: 305-521, Khalid Shaban, Al Garhoud, Dubai, United Arab Emirates